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Make sure to enter the email address you used when you ordered. If you used PayPal, it might be the email associated with that account.
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I couldn't find an order from that email. Could your order be under a different email address?
If this doesn't recognize any of your email addresses, your email might have been mistyped when ordering or there could be a glitch. Contact us to resolve it.
If you bought the original Rapid Resizer or Pattern Wizard for Windows years ago, email us to recover your key.